Support
Cynnex Networks is proud to offer all customers the most complete and comprehensive support services. Cynnex strives to achieve the highest levels of customer satisfaction, going above and beyond industry expectations. Cynnex tailors its support to each client's needs.
Cynnex Networks monitors your network proactively. Since we design your entire network, we have an in-depth understanding of your conditions. Armed with this knowledge we can quickly access and diagnose any computer issues.
Cynnex Advantages include:
- Training Service
- Unique training format for all of our customers. In a group environment, we will provide a workshop based on the products supplied. Cynnex training helps you quickly gain the knowledge and skills required to use our products effectively. Our staff are all industry practitioners who have a deep understanding, not only of Cynnex products, but of the business and IT challenges that need to be addressed with those products.
- All courses feature hands-on exercises and real-world examples.
- Live-Monitor - Cynnex Signature Proactive Tech Support
- Continuous remote monitoring of network to ensure that all activity is normal and all systems are functioning properly.
- Ability to resolve potential problems before network is disrupted.
- Should a severe problem be identified, Cynnex's has a quick response time without even needing to be notified by an end user.
- Translation = less downtime, more uptime and a worry-free environment; a worry-free environment means less downtime and more uptime.
- Technical Support Staff
- Availability: 24 hours a day, 365 days a year
- Accessibility: phone or e-mail
- Toll-Free Number 1-888-351-4956
- Toll-free telephone support
- Product support engineers trained to respond to most software and functionality issues immediately
- Support Options
- Call Tech Support: 1-888-351-4956